Moderator: CatherineOz
Information specific to our customers from Australia:
May 2010 - Please Note: According to the latest feedback from our customers in Australia, orders shipped there by International Airmail take an average of 9 business days to be delivered.
Important note: Due to on-going issues with the Australian customs in regards to free product samples, and the extra delays and expenses they were creating for our Australian customers, they can no longer be added to the shopping cart.
International Airmail, Favorite shipping method for our Australian customers. This option applies to orders valued up to $80.00, and weighing no more than 3 lbs., and the average delivery time is 10 days, including weekends. Although very reliable, this method provides no tracking number.
DHL and UPS, with a 5 business day average delivery time. These options offer tracking information and are reliable. However, there may be extra delays and expenses due to customs. Please note, DHL requires someone to be home at the time of delivery.
If using UPS, please do not use a Postal Office Box as your shipping address.
Each country has different laws and regulations about buying products from other countries. As an Australian customer, you are responsible for making sure that buying nutritional supplements from the United States is allowed in Australia. As a general rule however, we suggest that you don't order any hormones, such as Pregnenolone, HGH, 7-Keto etc. Customs appears to not be allowing some Enzyme products to be imported. Please check with customs before attempting to import a product that contains enzymes.
For further information about DHL’s Quarantine Processing Fee and any other queries in relation to shipping with DHL to Australia, please contact DHL Express Customer Service in Australia on +61 7 3845 7850* or by email at http://www.dhl.com.au/en/contact_center ... press.html as certain surcharges may apply to your shipment. (*Please note that this is not a toll free number).
Please Note As of October, 2009: Supplements containing DHEA, Melatonin, XYLITOL, Egg Yolk, Bee Pollen, Banana, Hoodia, Camu Camu Powder, or Cordycepts Powder are NOT ALLOWED to be imported into Australia.
Please do not order.
Please note: if customs confiscates any restricted item from your order we will be unable to refund you for the item.
For further information about customs, import duties, etc., visit:
Therapeutic Goods Administration and Complementary Medicines Regulation
Feedback from Current iHerb Australian Customers
Customers have reported having trouble importing products that are in powder form in Australia. Customs is looking over these products and this can incur extra fees from customs. Please be careful when you purchase items in powder forms, especially teas. This charge can be as much as $50 for one product!
New restrictions include milk products, products that include worm wood as an ingredient and hemp oil (based on 3/53 individual comments)
For additional information regarding Australian Customs Information, check out the following websites:
Australian Customs Website
http://www.customs.gov.au/
Australian Customs Website – Contact Info
http://www.customs.gov.au/site/page5834.asp
Australian Customs Website – Prohibited/ Restricted Imports
http://www.customs.gov.au/site/page4369.asp
Australian Department of Health & Aging - List of drug substances requiring import / export authorizations
http://www.health.gov.au/internet/main/ ... cursor.htm
Australian Quarantine and Inspection Service - Imports Conditions Search
http://www.aqis.gov.au/icon32/asp/ex_querycontent.asp
http://www.health.gov.au/internet/main/publishing.nsf/Content/health-mediarel-yr1999-gt-gtsp981203.htm
Early action, based on Australian adverse reaction reports, saw the banning of intravenous Xylitol when ADEC associated it with life-threatening metabolic acidosis and liver damage
How do I get the product once the TGA has given approval?
http://www.tga.gov.au/hp/sasfaq.htm
If the product is available from a supplier in Australia, you should contact the supplier (sponsor) to organise supply.
Within an institution supply of a medicine can usually be arranged by the pharmacy department.
The supplier will require authorisation to release the product. In the case of supply for a category A patient, the completed 'Authority to Supply' form acts as the authorisation.
For category B patients, an approval number is issued by the TGA and will appear in an approval letter sent to the requesting doctor by the TGA.
This number must be quoted in all correspondence with the sponsor.
If the product is not available from an Australian sponsor, the requesting doctor will need to find an overseas source.
The product will then need to be imported from that supplier. This can be done by the doctor, a pharmacist, hospital, by the patient or by a licensed importer.
When seeking to arrange importation of an unapproved medicine, it is important to check whether it is controlled under Customs (Prohibited Import) Regulations,
in which case it cannot be imported without an import permit.
A list of controlled substances can be found on the Australian Government Department of Health and Ageing website.
When approval is given under the SAS for supply of a controlled medicine, an import permit will be issued by either the TGA or the Office of Chemical Safety and Environmental Health.
The TGA may be contacted on 1800 020 653 or 02 6232 8101 and the Office of Chemical Safety and Environmental Health may be contacted on 02 6289 2686.
How do I get the product once the TGA has given approval?
http://www.tga.gov.au/hp/sasfaq.htm
If the product is available from a supplier in Australia, you should contact the supplier (sponsor) to organise supply.
Within an institution supply of a medicine can usually be arranged by the pharmacy department.
The supplier will require authorisation to release the product. In the case of supply for a category A patient, the completed 'Authority to Supply' form acts as the authorisation.
For category B patients, an approval number is issued by the TGA and will appear in an approval letter sent to the requesting doctor by the TGA.
This number must be quoted in all correspondence with the sponsor.
If the product is not available from an Australian sponsor, the requesting doctor will need to find an overseas source.
The product will then need to be imported from that supplier. This can be done by the doctor, a pharmacist, hospital, by the patient or by a licensed importer.
When seeking to arrange importation of an unapproved medicine, it is important to check whether it is controlled under Customs (Prohibited Import) Regulations,
in which case it cannot be imported without an import permit.
A list of controlled substances can be found on the Australian Government Department of Health and Ageing website.
When approval is given under the SAS for supply of a controlled medicine, an import permit will be issued by either the TGA or the Office of Chemical Safety and Environmental Health.
The TGA may be contacted on 1800 020 653 or 02 6232 8101 and the Office of Chemical Safety and Environmental Health may be contacted on 02 6289 2686.
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